Merchant-Specific Return Policies
- Each Merchant is responsible for defining and honoring their own return, shipping and refund, and exchange terms to the minimal standards required by MTG Cards Buy to be a vendor. You may see the policies of any merchant, by visiting their store page. All merchants are expected to honor their policy at time of purchase, and treat all customers fairly. If disputes arise between merchant and buyer, a case may be escalated to us, by contacting us. Please see our terms and conditions for our policy on dispute resolution.
- All applicable policies, including return policy for a product will be displayed as a link to you as part of the product in the cart, or during checkout.
- All Merchants on site must offer returns for at least 7 days from date of delivery.
- All merchants must ship item within 5 business days.
- Policies effecting return criteria set by vendor may include, but are not limited to:
- Return eligibility timeframes
- Condition requirements (e.g., unused, original packaging)
- Restocking fees
- Return shipping responsibilities
How to Request a Return
To initiate a return:
- Locate your order confirmation email or log into your account, go to My Account link, and view the order from there.
- Identify the store associated with the item, this can be found in your order email, or order details under my account.
- Contact the merchant through the store page, by clicking the “Contact Seller” button on the store page.
If you are unable to locate the Merchant’s, you may contact our support team for assistance in connecting you with the appropriate seller.